I got an email from a friend the other day who’s a developer on the Marqui platform. It was a letter from Marqui’s VP Client Services, Jackie Reid. In it, she stated:
“….There has been some erroneous information spreading on exactly what is happening at Marqui and this communication is meant to give you information to make appropriate business decisions.
I am happy to report that Marqui is very much running “business as usual”. We have Support, Services and Engineering staff available to service all our customer needs. We are very much here to continue to serve you. Please go to our support portal (http://support.marqui.com) for news on updates, and new training videos. If you havenâ€™t signed up, please do so and youâ€™ll have access to all our great new resources.
We have heard that some of you are being contacted by partners and ex-employees offering support and services. Some of the communication appears to be misleading and encourages you to believe that Marqui will be “disappearing” or there is a risk your website will suddenly cease to exist.
Marqui is currently in a state of “Managed Receivership” and there are currently several parties interested in purchasing the assets and operations of the company with the full intention to continue the business and honour customer commitments. ….”
I am probably one of those Marqui believes guilty of misleading people to worry their website might suddenly cease to exist. As such, I’m duty bound to provide this update.
I hope the chatter around “Managed Receivership” and problems in the customer service area are quickly relegated to the past at Marqui. Meanwhile, I applaud Jackie for her outreach.
I just hope the rest of her team is as proactive as she seems to be as they attempt to stabilize the organization. Providing excellent customer support during any stressful time is the best hope any business has in building value for a potential purchaser… and for a seamless transition once the value has been established.
Go with grace.