Archive for February, 2012

Army: Poster Pinterest User

It was August of last year when my lovely introduced me to Pinterest. People who are new to it keep saying they get ‘lost’ easily in Pinterest. Ms. M described it exactly so when she told me about it.

I’ve started using it to collect infographics, and searching for phrases like “beauty” and “light.” It’s a wonderful new way to mine the collective consciousness while feeding the right side of the brain. And I’ve really enjoyed seeing more people adopt it recently.

As a result of all the new users, I’ve also been fascinated by the torrent of recent press about it. Turns out 80% Pinterest users are women. And on the other hand, 80% of Google+ users are men. (More about Google+ soon.)

This Atlantic Wire article stopped me in my tracks though. The Army as a poster Pinterest user? At the bottom of the page is a Slideshare presentation on how the US Army describes Pinterest to their communications teams.

As a big bonus, they describe very succinctly how it works.

Marrying Social Media and CRM

In an article yesterday, AdAge talked about the struggle of marrying social media and Customer Relations Management (CRM) systems. There’s no doubt the technology is there, and social media feeds can easily be linked to individualrecords in CRM systems (like Salesforce.com). The marketer’s struggle is pretty much a visualization exercise, in my book. Plus, few marketers “speak IT.” But more and more, IT teams and marketers have a common language - largely linked through well-implemented CRM systems.

So, to visualize just a little:

Scenario 1 (B2B focused):
Imagine a sales person who’s about to call on a client, who can look in the client database and see what their prospect has shared recently in social media. An enlightened sales person could pick up the phone or email and tap into the client’s most recent thoughts / struggles / triumphs immediately upon connecting with them. Now there’s a compelling promise… intelligent sales calls every time!

Scenario 2 (B2C focused):
Marry your ad retargeting data (prospect visits website and abandons a shopping cart with a pair of spring sandals) with “listening” to a Twitter or FB feeds for #vacation hashtags or keywords (as in the Levi’s example, in the AdAge article) and sends an email offer for 10% off within moments a #vacation / similar hashtag is published in social media.

This isn’t futuristic stuff. It’s just the new paradigm of marketing. And if we imagine a marriage that could be good for the consumer, that’s a delightful Valentine’s Day exercise!

Integration + Relevance + Timeliness = that’s love…

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